{"version":"1.0","provider_name":"Startup for Startup","provider_url":"https:\/\/www.startupforstartup.com\/ww\/","title":"Dropping Customer Experience Response Time","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ySD2wSYpwM\"><a href=\"https:\/\/www.startupforstartup.com\/ww\/blog\/dropping-customer-success-response-time\/\">Dropping Customer Experience Response Time<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.startupforstartup.com\/ww\/blog\/dropping-customer-success-response-time\/embed\/#?secret=ySD2wSYpwM\" width=\"600\" height=\"338\" title=\"&#8220;Dropping Customer Experience Response Time&#8221; &#8212; Startup for Startup\" data-secret=\"ySD2wSYpwM\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.startupforstartup.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.startupforstartup.com\/wp-content\/uploads\/2019\/01\/3-CS-1024x768.png","thumbnail_width":1024,"thumbnail_height":768,"description":"No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com\u2019s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold time to 7 minutes."}