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פודקאסטים | פרקים | דוברים | סדרות
Lauren Knowles and George Graham
The importance of CS & Account Managers alignment. 
0:00 / 27:49Lauren Knowles and George Graham
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
Startup for Startup
SFS Talks: How to define KPIs for CS teams
Startup for Startup
We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services
Startup for StartupEpisode 69
SFS Talks: Aligning the Product & client-facing teams
0:00 / 39:31Startup for StartupEpisode 69
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.
Startup for StartupEpisode 69
SFS Talks: Aligning the Product & client-facing teams
0:00 / 39:31Startup for StartupEpisode 69
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.
Startup for Startup
0:00 / 8:00Startup for Startup
In our 3rd Recap, we dive into two actionable ways of being Customer-centric.
Startup for StartupEpisode 29
S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights
0:00 / 50:06Startup for StartupEpisode 29
Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.
6 results
