The importance of CS & Account Managers alignment. 

We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

Recap: Customer-Centric

In our 3rd Recap, we dive into two actionable ways of being Customer-centric.

Unplugged: Sales

How successful collaboration between sales and customer success improves customer relationship.

SFS Talks: How to define KPIs for CS teams

We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights

Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.