The importance of CS & Account Managers alignment. 

We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

Recap: Customer-Centric

In our 3rd Recap, we dive into two actionable ways of being Customer-centric.

Unplugged: Sales

How successful collaboration between sales and customer success improves customer relationship.

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights

Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.

Dropping Customer Experience Response Time

No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com’s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold …

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