Personal Lessons on Maximizing Impact with Minimal Resources

 The importance of CS & Account Managers alignment. 

We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company

Building a Security Department - Values, Culture and Thoughts

Unveiling the Secrets of the IT Security World

Jason Lemkin (SaaStr), Eran Zinman & Roy Mann (monday.com) - Measuring SaaS companies in 2023

Jason Lemkin (SaaStr), Eran Zinman & Roy Man (monday.com) sit down to discuss how should we measure SaaS companies in 2023

AppSec Challenges and How We Do It

Why is Security Compliance Important?

Why SOC 2 might be critical for your Round A

Why did we change our team from DBA, and what is DBRE anyway?

Creating the Teamwork that Builds the Product

When the designer is involved in the code, the developer talks about the roadmaps, and the PM is passionate about UX - it sounds like its about the get messy. How does it work?

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

Product-market fit: What it is and how to find it

Recap: Customer-Centric

In our 3rd Recap, we dive into two actionable ways of being Customer-centric.

The Four Stages of the Design Process at monday.com

How to create a privacy compliance strategy

Five Psychological "Bugs" that Can Help You when Creating a Product

1. Social Proof You won’t be surprised to learn that people copy other people’s choices in order to avoid the mental effort of making decisions. But here’s a little secret (that was also scientifically proven via research): when a customer has a lot of information, the effect of social proof is smaller. This means that …

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Unplugged: Sales

How successful collaboration between sales and customer success improves customer relationship.

SFS Talks: How to define KPIs for CS teams

We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

Five steps to developing a data-driven culture in your organization

1. Assessing the current state Any cultural change should begin with an understanding of the existing culture or belief even before attempting the change. A key component in developing a data-driven culture is changing the way people think about data. In many organizations the data collection process is complicated and ineffective. Many times it’s about …

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Dropping Customer Experience Response Time

No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com’s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold …

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The ABC’s of A/B Testing

Imagine you have a product that you want to tweak and improve. That being said, you’re not sure...