The importance of CS & Account Managers alignment. 
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
We discuss best practices for optimizing your discovery calls – from finding the most relevant leads, to asking the right questions
Collaboration between customer success and consulting to ensure happy customers.
How to grow your accounts from small teams to company-wide implementations.
More and more, we’re becoming comfortable switching career paths, and like any new practice, there’s a name for it: job crafting. How to do it right?
Commissions are an inseparable part of a salesperson’s job. Is that so?
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
In our 3rd Recap, we dive into two actionable ways of being Customer-centric.