“Less than three years ago, our client-facing teams included only 20 people. Today, along with our external partners, there are over 500. To allow this growth you need very solid foundations that will make any person, in any position, reach their maximum productivity”. (Oran Akron, Head of Business Operations).
This week Darya Wertheim speaks with Oran Akron, Head of Business Operations, and Raz Ben-Ron, Biz Tech Leader at monday.com, about the department that is in charge of the sales, CX, CS, and partners operations.
Oran and Raz explain the advantage of developers and analysts that can think business – and how it was reflected when they worked on developing a CPQ system (configure, price, quote).
They discuss building a department that serves a huge part of the company, shares the challenges in creating infrastructure for fast growth, and explain the logic behind the decision to build the Biz Ops department with not just operations teams, but also include developers and analysts – all with a business orientation.
(In the video- our CPQ template)
More relevant episodes: