The importance of CS & Account Managers alignment. 

We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company

What makes a good discovery call?

We discuss best practices for optimizing your discovery calls - from finding the most relevant leads, to asking the right questions

Managing job crafting

More and more, we’re becoming comfortable switching career paths, and like any new practice, there’s a name for it: job crafting. How to do it right?

Mastering presentations: 10 tips to captivate any audience

Rethinking Incentives for Sales Reps

Commissions are an inseparable part of a salesperson’s job. Is that so?

The Secret Handshake between marketing and sales

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

Tips from Jeff Bezos

A document released by Jeff Bezos to Amazon shareholders in 2016 has become one of the most quoted and recognized in the business world and it presents a rather interesting principle that he claims is behind Amazon’s tremendous success.  Bezos divides the world’s companies into two types: Day 1 companies and Day 2 companies. Companies …

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Why no commission has worked for monday.com, and me

Wait. Did you say no commission? It was mid-2019 and I was considering my next move. I’ve been in the tech startup space for a while — building out businesses, teams, and individuals. I (thought I) knew what I was looking for: a strong commission plan or at least one that had the flexibility to …

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Getting Sold on A Sales Team

Originally monday.com was founded without salespeople, due to the founders’ belief that products with inherent value sold themselves. Their approach worked and led to the company having tens of thousands of customers. Yet, today’s guest is Yoni Osherov, Global Head of Sales at monday.com. He joined us to tell why nonetheless they ended up creating …

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Nice to have = impossible to sell

How to turn your product from nice to have into must-have? we discussed practices and pitfalls with the wonderful Noa Zeldin.

Unplugged: Sales

The Sales buddy program – How prospects and clients benefit from a culture of internal collaboration.

Unplugged: Sales

How successful collaboration between sales and customer success improves customer relationship.

Unplugged: Sales

Land & expand – How to grow from one team into an organizational-wide partnership quickly.

Unplugged: Sales

Hiring, Onboarding, and Running a Remote Sales Team – Lessons learned along the way.

Unplugged: Sales

Sales team challenges throughout the startup journey With Emanuel Kanievsky, Yair Areli, Zvi Piritz and Nir Goldstein.

Unplugged: Sales

Keys for building a hypergrowth Sales organization With Jamison Powell and Nir Goldstein.

SFS Talks: How to define KPIs for CS teams

We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services

SFS Talks: Aligning the Product & client-facing teams

We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams. Guests: Leah Bauman and Nir Goldstein.

SFS Talks: Creating wins for the company and value for the customers

Oren Stern and Amit Goldenberg share how every startup partner with other tech companies in order to create wins for both sides.

SFS Talks: The flywheel model - Turning customers to promoters

Lauren Spera, Enterprise Account Manager @monday.com, takes us through a journey of doing enterprise sales in the flywheel approach.

S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights

Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.

S4S Talks: From Sales to Consulting Group

Mitchell Blickman joined us to talk about the transition from Sales to a Consulting Group.

Dropping Customer Experience Response Time

No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com’s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold …

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