The importance of CS & Account Managers alignment. 
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
Collaboration between customer success and consulting to ensure happy customers.
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
In our 3rd Recap, we dive into two actionable ways of being Customer-centric.
How successful collaboration between sales and customer success improves customer relationship.
We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.
No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com’s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold …
Dropping Customer Experience Response Time Read More »