How to define KPIs for CS teams
We discuss the main dilemmas in defining KPIs for CS teams. Guest: Tom Ronen, Head of High Touch Customer Success, and Nir Fogel, Head of Client Services
Zoom In Tag: Customer success
Dropping Customer Experience Response Time
No one likes being on hold and no company wants to be associated with the dreadful experience of being on hold. This sentiment is what motivated the company to set the Customer Experience (CX) KPIs. monday.com’s Senior CX Manager Shahar Sasson joined us to explain how they took those KPIs, and cut a 1,038 hold …
