Tune in to hear us answer every question you have about topics from the startup world. We’re extra excited about this endeavor because all the questions we answer in these episodes are straight from you – our listeners.
To kick off this series we start by talking about a topic that can be a bit confusing at times: Customer Success. CS is divided into sub-categories such as customer experience, customer support, and more. We’re here to finally explain the differences between each type and talk about the different practices and challenges they include:
- How to provide excellent customer service to our users without a dedicated CS Manager?
- How to reduce the number of tickets we have?
- How does CS support the product’s development?
This week we are hosting Ron Rafalovitch, Customer Experience Team Lead at monday.com. Ron answered over 20,000 support tickets so far, and today he answers all the questions you sent us 🙂