How to prevent churn proactively and reactively
This article presents a two-step strategy to reduce churn: proactive prevention, and reactive prevention.
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Product
How I Used AI to Supercharge Competitive Analysis Through Reddit
How to use AI to analyze unfiltered Reddit discussions, to quickly uncover authentic customer pain points and gain a true competitive edge.
How I Used AI to Supercharge Competitive Analysis Through Reddit Read More »
Building Your Ideal Partner Profile
Find out how to go about building the right channel for your company from recruitment to the first dollar. Learn practical tools and examples from two-channel leaders who have built and managed channels and share their experiences.
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Creating the Teamwork that Builds the Product
When the designer is involved in the code, the developer talks about the roadmaps, and the PM is passionate about UX –
it sounds like its about the get messy. How does it work?
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SFS Talks: Aligning the Product & client-facing teams
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
SFS Talks: Aligning the Product & client-facing teams Read More »
Five Psychological “Bugs” that Can Help You when Creating a Product
1. Social Proof You won’t be surprised to learn that people copy other people’s choices in order to avoid the mental effort of making decisions. But here’s a little secret (that was also scientifically proven via research): when a customer has a lot of information, the effect of social proof is smaller. This means that
Five Psychological “Bugs” that Can Help You when Creating a Product Read More »
SFS Talks: Aligning the Product & client-facing teams
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
SFS Talks: Aligning the Product & client-facing teams Read More »
S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights
Effie Arman, Head of Customer Success Israel at monday.com, walked us through what we call ”Voice of Customer”.
S4S Talks: Turning 30k Support Tickets a Month Into Actionable Insights Read More »
The ABC’s of A/B Testing
Imagine you have a product that you want to tweak and improve. That being said, you’re not sure…
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