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Gravy is a cloud-based B2B2C platform specifically designed to streamline the dine-in ordering process for SMBs in the foodservice industry. The platform aims to enhance the efficiency of restaurant operations by integrating seamlessly with popular POS, payment, and communication systems.
The core functionality of Gravy allows customers to place orders and complete payments with minimal waiting time. Typically, the platform reduces the average order serving time by up to 30 minutes and decreases the involvement of on-premise service staff by up to 50%. This results in a more efficient dining experience for customers and operational cost savings for restaurants. The platform's seamless integration with existing systems means it can be adopted without significant disruptions to current workflows. It supports multiple languages, time zones, and locales, making it adaptable for various regions and markets.
Additionally, Gravy's digital tools provide valuable insights into consumer behavior, helping businesses refine their marketing strategies and improve customer loyalty programs.
Gravy's business model involves a fixed setup fee and a monthly subscription, avoiding per-transaction costs, which can be advantageous for SMBs looking to manage expenses predictably. The platform's deployment has already seen real-world application, with initial rollouts in Israel and Russia, showcasing its practical benefits and market acceptance.
The management team behind Gravy includes experienced professionals with extensive backgrounds in system design, project management, business development, and software solutions for the hospitality sector. This collective expertise supports Gravy's goal of providing a robust, efficient solution for the foodservice industry.
In summary, Gravy represents a comprehensive approach to modernizing the dine-in experience, leveraging technology to streamline operations, enhance customer satisfaction, and provide actionable business insights.
